Telecommunications News
What is interactive voice response? Reventors Techno Lab helping businesses by providing cloud telephony solutions
Interactive voice response, or IVR, is an automated telephone system that combines pre-recorded messages or text-to-speech technology with a dual-tone multi-frequency (DTMF) interface to engage callers, allowing them to provide and access information without a live agent. If the IVR system cannot retrieve the information that the caller is looking for, the programmed menu options can provide assistance in routing callers to the appropriate representative for help. By integrating computer and telephony technologies, IVR software can improve call flow and reduce wait times, leading higher overall customer satisfaction. Today, IVR software is also evolving. The development of natural language processing technology expands the range of ways that callers can now interact with computers on the phone. Instead of using a touch-tone system, more advanced IVR software enables callers to verbalize their needs on the phone. IVR systems improve the customer experience by providing a self-service method for customers to access the information that they need without the assistance of customer support. It also reduces the call volume for contact centers, lowering wait times and operational costs for businesses.
CITIC Telecom CPC launches Private Secure Gateway to Empower Enterprise Operational Efficiency and Boost User Experience
Infrastructure Upgrade Advances Availability, Reliability and Protection to Support Enterprise Need for Hybrid Workflows and Highly Secure Networking
Work the network: Ellie Sweeney named as new CEO of Vocus
Vocus, the Australian fibre and network solutions provider, has named Ellie Sweeney as its new CEO. Sweeney has served as the company's Chief Operating Officer since 2019, where she led the company's digital and network transformation program, expanding Vocus's reach and network capacity to establish a highly secure national fibre backbone, and improving the customer experience. Sweeney will officially commence her role on March 1, 2023.
Alcatel-Lucent Enterprise and Auroz partner up in Australia
New distribution agreement will be mutually beneficial, expanding the available markets for both companies
Why Telstra Is So Popular
Vibe Voice & Data is a south-eastern suburbs of Melbourne based telecommunications IT company, offering NBN-ready solutions, hosted or onsite VOIP or SIP business phone systems. we do offer networking, building to building communication, cabling and security solutions. We can even assist if your mobile coverage or NBN service is a bit inferior.
HID awarded major prize at ASIAL security event
HID received the access control innovation award for work on mobile solution with Charter Hall
Speedcast Deploys Multi-Site Connectivity Solution in Antarctica for Australian Antarctic Division
Speedcast announced today that it has conducted systems deployments for the Australian Antarctic Division (AAD) to improve overall communications capabilities at multiple research sites in Antarctica.
What You Should Know About the NBN
Vibe Voice & Data is a south-eastern suburbs of Melbourne based telecommunications IT company, offering NBN-ready solutions, hosted or onsite VOIP or SIP business phone systems. we do offer networking, building to building communication, cabling and security solutions. We can even assist if your mobile coverage or NBN service is a bit inferior.
How SIP Trunk can change your Business
Vibe Voice & Data is a south-eastern suburbs of Melbourne based telecommunications IT company, offering NBN-ready solutions, hosted or onsite VOIP or SIP business phone systems. we do offer networking, building to building communication, cabling and security solutions. We can even assist if your mobile coverage or NBN service is a bit inferior.
Five HKTDC autumn technology fairs open today
Top-notch I&T products and solutions enable different industries to seize business opportunities