Microsoft Dynamics now a full spectrum CRM
“The Microsoft Dynamics CRM 2016 Spring Wave Release takes Microsoft’s vision of having one single platform to manage all touchpoints of business relationships one step further,” proclaimed KPMG in its review of the latest release, which came out in early June but which had been well foreshadowed by Microsoft and commentators.
Microsoft beefs up Office 365 security
Microsoft has moved to give IT administrators greatly increased peace of mind about their use of Office 365, with a series of new features that allow them to track anomalous and possibly nefarious usage and to set rules controlling how service can be accessed.
Doing DevOps takes leadership
Put “DevOps” and “Leadership” into your favourite search engine and you’ll very quickly discover that the move to embrace DevOps poses some significant non-technical challenges from IT management.
Should you outsource your IT help desk?
Whenever an organisation contemplates outsourcing part of its IT operation, the IT help desk is often first cab off the rank. Depending on the size and nature of the business - and on whether that IT support is purely to serve staff, or customers as well - running it in-house can throw up some fairly obvious pain points.
In search of the super CIO
The names differ — CIO 2.0, Super CIO — but the message is the same: the role of the CIO is becoming increasingly important and CIOs are now serious candidates for CEO roles.
Is it a printer? Is it a car? No, it’s a digital workplace!
According to an article on CMSWire in December 2014 What a Digital Workplace Is and What It Isn't,” There are as many definitions of the digital workplace as there are organisations.” OK, but surely that doesn’t include cars and printers, does it? Well, in a way it does. Here’s why.
Samurais and ninjas: the two worlds of today’s IT
Are you a samurai CIO or a ninja CIO? Gartner says you need to be both. What does it mean by that?
Mobile app development? The answer’s in the clouds
Ten percent of IT decision-makers surveyed by IDC in late 2015 reported spending 40 percent of their IT budget on mobile technologies, and the next 10 percent reported spending 25 percent. Perhaps not surprisingly, 68 percent said they considered mobility a critical driver of business success.
Empowering the CIO
It sounds like a laudable, and very necessary, initiative; one aimed at empowering CIOs in large organisations to better embrace ambitious digital transformation agendas, and it comes from UK based global telco, BT, the former British Telecom. BT calls the initiative ‘Digital Possible’ and says it will build on insights from its most recent research, The BT CIO report 2016 – the digital CIO.
The power of Microsoft Power BI
In January 2015 Microsoft set out to “fundamentally transform the business of business intelligence.” The basis of that bold claim was the release of a new version of Microsoft’s business intelligence tool, Power BI.