Press Release Call Centre News
MDDIALER provides call center solutions in Philippines
We configure the Dialer to its best potential for you and further in any unfavourable situation, our prompt technical support is always there.
Interactive Alliance advocates creation of call centre association across Africa
With leading edge technologies such as speech recognition and voice commands, call centres have evolved and transcended beyond ordinary telephone calls African call centers have moved from telephone calls into SMS text messaging
Industry Viewpoint: 6 Ways that Architecture and Engineering Companies can Improve Their CAD Software
ZWSOFT, a leading supplier of CAD solutions for the global MCAD and AEC industries, has published the results of an in-depth research study with 5 major architecture and engineering company customers, regarding problems that they come up against when using their CAD software. Six main issues were introduced by these companies and each company finds their ways to solve their problems.
The call centre agent that never sleeps
Salmat Virtual Agent reduces costs and improves the productivity of the contact centre, ultimately creating better quality customer service
Zeacom Introduces ZCC Operator Console for Lync and Integration with Enghouse Interactive Quality Management Suite 5.0
New Operator Console Extends Customer Experience Management Beyond the Contact Centre
Vodafone calls on 150 new recruits for its Tasmanian call centre
Vodafone announced today a significant milestone in its Australian call centre expansion by welcoming 150 new recruits to its customer care team in Tasmania.
Genesys to Acquire Leading Cloud-Based Self-Service Contact Center Provider, Angel, from parent MicroStrategy
Genesys, a leading provider of customer service and contact center solutions, today announced it reached a definitive agreement with MicroStrategy® Incorporated, a leading worldwide provider of business intelligence (BI) and mobile software, to acquire its subsidiary Angel.com Incorporated.
Interactive Intelligence Demonstrates Contact Centre Solutions at Saudi Arabia CIO Summit 2012
Vendor showcases cutting-edge Customer Interaction Center® (CIC) 4.0 solution
Virgin Digital Help Survey: 61 Percent Find Today’s Tech Too Confusing
Wi-Fi, Cloud and Home Networking Top List of Most Stress-Inducing Tech; 31.9 Percent Blame Poor Customer Service
Enghouse Wins Multiple Awards for Multi-Channel Contact Center Solutions
SMB, Enterprise and Cloud Call Center Products Honored with IP Contact Center Pioneer Awards