Press Release Call Centre News
Datacom goes the distance with the Small Business Support Line
The Small Business Support Line, which provides expert advice to Australia's small businesses, is on the verge of receiving its 50,000th call.Genesys named Dimension Data’s ‘Vendor of the Year’ in New South Wales
SYDNEY, December 8, 2009 — Genesys Telecommunications Laboratories, an Alcatel-Lucent company (Euronext Paris and NYSE: ALU), received Dimension Data’s New South Wales ‘Vendor of the Year’ award.
Cyara helps Defence Call Centre to reduce call time by 15%
“In two hours, Cyara built a test system, stepped me through the basics and I was ready to go. If I could get the rest of my vendors to do this, life would be so much easier!” Luke Johnston, Business Integration Coordinator, Defence Service Centre.
DPS Telecom Introduces New Auto-Dialer White Paper - Monitor Your Sites With Your Cell Phone
DPS Telecom, a leading developer of network alarm monitoring solutions, announced today that it has released a new white paper, “The Complete Guide to Remote Auto-Dialers.” This white paper discusses auto-dialer RTUs, which provide a way to monitor your remote sites directly from your phone.
If you’re responsible for any number of remote sites, whatever your industry, you absolutely have to know when you have a problem. Auto-Dialers are great for this task, because they offer reliable and accurate notification. But there isn’t just one auto-dialer out there - they’re all different. In this new white paper, you’ll learn how to choose the right one.