Press Release Call Centre News
What is the Difference between Telecalling and Customer Service?
Many people confuse telecalling services with customer service. When you think about it, telecalling and customer service are frequently compared, but there are some key differences to consider.
Conversational AI platform Uniphore partners with hyper-automation company Mindfields
The partnership will enhance Mindfields’ offerings, thereby enabling the company to facilitate its clients move into the next phase of conversational automation.
Uniphore expands further in the Aussie channel with Probe CX partnership, new program
Uniphore, specialist vendors of conversational AI, have announced a new partnership in Australia at the same time as upgrading their partner program.
Why Low Code is powering the future of Customer Experience
Low code / no code development is putting the power of change back into the hands of companies across ANZ, and setting new benchmarks in software development and digital transformation.
Uniphore Makes New Additions to Its Industry-leading Conversational Automation Platform
Conversational AI now enhanced with ability to analyse tone, sentiment and intent
Removing the barriers to deliver powerful voice-enabled customer experiences
As an organization that interacts with customers through speech applications, the quality of your speech recognition technology can make or break your CX. In an ideal world, communicating with technology via speech would be as easy and natural as conversing with a human. This would make it so simple to access information and services remotely. It would also offer more independence to those who have no other option but voice user interfaces, such as young children who aren’t literate yet and people living with visual, motor, or mobility impairments.
GoodFirms Unlock the List of Most Excellent Customer, Technical Support, Virtual Assistant Services for 2021
GoodFirms has renowned the list of best customer, technical support & virtual assistant for delivering optimal solutions.
GoodFirms Unveils the List of Reliable Call Center - Inbound & Outbound Service Companies for Varied Industries - 2020
GoodFirms spotlights the best Call center - Inbound and Outbound Service Companies from worldwide.
GoodFirms Spotlights the Most Excellent BPO, Call Centers & Tech Support Companies - 2020
GoodFirms highlights the top BPO Service Providers for delivering innovative solutions to create value and efficiency for their clients.
How to Choose the Right Chatbot for Your Business in 2020
Everyone in the business domain is talking about artificial intelligence and machine learning. Ask the chatbot development company to incorporate this particular feature too.