Small Business Telephone Systems and Hosted PBX News
VoIP grips Australians-ACMA snapshot
Over five million adult Australians are now using a regular voice over internet protocol (VoIP) service. The internet based service has finally come of age and its growth since 2009 has been charted in the latest research report from ACMA, “the evolution of VoIP in Australia.”
Unified Communications, what does it mean?
The free encyclopaedia definition of Unified communications (UC) is “Unified Communications (UC) is a marketing buzzword describing the integration of real-time, enterprise, communication services such as instant messaging(chat), presence information, voice (including IP telephony), mobility features (including extension mobility and single number reach), audio, web & video conferencing, fixed-mobile convergence (FMC), desktop sharing, data sharing (including web connected electronic interactive whiteboards), call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax). Phew.
Hosted PBX - What to avoid
Hosted PBX, move to the Cloud, remove the infrastructure and techo issues. It is a good move to make but as with anything, it is wise to know the pitfalls as well as the advantages before making a decision, after all, an informed decision is usually a good decision.
VoIP Realties for Small Business
It doesn’t matter what new purchase you make, you should always consider the pros and cons. Particularly when it is a significant change to the way you operate your business.
VoIP may just be the killer app
In a figure that will make everyone, except digital natives, feel old, VoIP technology is now over 20 years old. It took the advent of Skype, over ten years ago, for the concept to start seeping into the consumer world. Now in the age of hyper connectivity VoIP is enjoying a very mainstream renaissance- across business and consumer usage.
Hosted PBX by any other Name...............
As if all the acronyms and jargon present in the technology language aren’t bad enough, the industry can’t even decide on a standard name for some services.
VoIP and your business security
Security is top of everybody’s technology list whether it is your business security or personal security. There are just too many horror stories out there about security being compromised. There are however measures which can be taken to provide peace of mind.
Telephone system for small business; should you be using Hosted PBX?
Your business is growing, you are adding staff and you need larger premises. Decision made, you are moving. It is a great time to consider Hosted PBX.
Improving the customer experience with VoIP
If your business receives many phone calls from customers you can utilise those calls in a number of useful ways, not only to improve your staff service, and as a safety net for anything in dispute but ultimately improve your customer’s experience.
Are you ready for Hosted PBX?
As the NBN roll out continues, more businesses are considering moving their telephone and communication requirements to the Cloud but are they ready for the move? What do you need to do to be ready to implement a hosted PBX?