As an organization that interacts with customers through speech applications, the quality of your speech recognition technology can make or break your CX. In an ideal world, communicating with technology via speech would be as easy and natural as conversing with a human. This would make it so simple to access information and services remotely. It would also offer more independence to those who have no other option but voice user interfaces, such as young children who aren’t literate yet and people living with visual, motor, or mobility impairments.
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Everyone in the business domain is talking about artificial intelligence and machine learning. Ask the chatbot development company to incorporate this particular feature too.