For the third year in a row, Research In Action, a global research firm specializing in IT services and automation, has recognized TOPdesk as a market leader. TOPdesk provides top-notch service management solutions to organizations seeking to upgrade their IT systems.
In a survey conducted by Research In Action, TOPdesk, despite being a smaller company, received high customer ratings for both customer satisfaction and value for money as a software solution provider.
TOPdesk offers a single cloud-based platform for IT and enterprise service management, streamlining an organization's support needs for internal and external customers. This solution can be integrated across various IT, HR, finance, and facilities departments.
“The software has all the necessary capabilities, functionalities, and innovations to enable enterprises to automate and optimise workflows,” Eveline Oehrlich, research director at Research In Action, said in the report.
“It allows service teams to quickly and easily implement customer experience workflows in sectors such as healthcare, manufacturing, B2B, and the not-for-profit.”
Put simply TOPdesk delivers:
• An accessible and easy-to-use solution
• Exceptional value that delivers a fast return on investment
• Prioritises data security using localised data centres
• A quality solution at a competitive price
“For organisations that want to grow into ESM, TOPdesk’s attractive pricing models, its capabilities to service, and support its customers are well known and touted in the ESM market globally already.”
“TOPdesk’s solution and ability to work side by side with its customers has accelerated and allowed its customers to embrace enterprise service management from initial efforts in IT service management,” said Eveline Oehrlich.
Robert van der Gulik, Managing Director, TOPdesk Australia, stated, “For almost 30 years it has been our goal and commitment to improve service management processes by providing a high quality and user-friendly service management solution for organisations of all sizes.
“It’s a thrill to have our founding principles validated by Research In Action for a third consecutive year. TOPdesk’s ambition lies not only in its solution but importantly in its people who are committed to collaboration, exceptional customer service and support throughout the partnership,” added van der Gulik.
To gain further insights about TOPdesk’s Enterprise Service Management market capabilities, please visit www.topdesk.com/en/enterprise-service-management-software
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TOPdeskCategory: Business Process Management Solutions Profile: Since 1993, TOPdesk provides an excellent service management solution for organisations looking to evolve their IT systems and create an environment where their employees can thrive. TOPdesk is recognised for its exceptional value, service and local support. An agile and responsive privately-owned software company, TOPdesk listens and tailors its solution working collaboratively to ensure the best user experience. User-friendly, the software is cloud based and brings together IT, HR, facilities, ...
