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Microsoft Dynamics CRM is a customer relationship management software developed by Microsoft. It is designed to help businesses manage their customer interactions and data. Dynamics CRM can be customized and integrated with other Microsoft products like Dynamic 365 Consulting
Microsoft Dynamics CRM can be accessed via web, mobile or tablet and it can be deployed on-premises, in the cloud, or as a hybrid solution. Some of the features of Dynamics CRM include:
- Contact management, which allows businesses to store and organize customer data
- Sales management, which provides tools to help sales teams manage their pipeline and close deals more efficiently
- Marketing automation, which enables businesses to create and execute marketing campaigns
- Service management, which helps businesses manage customer service cases and support tickets
Dynamics CRM can be integrated with other business applications such as SharePoint, Outlook, Skype, Power BI, and Dynamics 365. Developers can use the Dynamics CRM SDK to build custom plugins, workflows, web resources, and custom entities, that can extend the CRM functionality. They can also integrate Dynamics Supply Chain
It is widely used by different type of organization especially sales team to manage their leads, sales and customer service processes, But developers can be use it for many other purposes like integrating with other systems, Automating business processes, creating custom reports, dashboards and forms to name a few.
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