Introducing Live Chat From System Powered by Twilio

There are some problems that can only be solved by a real person, not by some automated chatbot or IVR (Interactive Voice Response) can help. Maybe the user wants to have real-time support which is not possible by email but through live chat. So what a business can really do from its side to provide this next-level customer experience? A business only needs an online SMS platform that can send live chat from system. Here, we are going to talk about a messaging application that will be ideal for your requirements.

Text Messaging CRM

CRM stands for Customer Relationship Management, this platform holds the complete information of customers including their interactions and touch points. Therefore, we believe that a CRM with SMS capabilities is the key to providing a real-time personalized customer experience. Here are the key features that may fancy you.

• Swiftly start the chat by clicking once on the phone numbers.
• Send SMS templates with any variables like {name}, {phone_number}, etc.
• Interactive and live chat window for streamlined user experience.
• Engage with multiple customers at the same time.
• Get the SMS activities report in the email inbox.
• Access the chat history of any agent and customer
• The conversation will get attached to the person so you can check what you talked about.
• Simple and quick integration with SuiteCRM.
• Powered by Twilio SMS API so that you can have high SMS deliverability.

About OutRight Store

OutRight Store is a software development company that mainly focuses on Customer Relationship Management and Cloud communication.

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Outright Store
Category: Business Software Profile: OutRight Store is the marketplace for SuiteCRM and SugarCRM software. It comprises various plug and play plugins like email to lead and Twilio SMS, Click-to-call for both SuiteCRM and SugarCRM. Here, you will find tools tailored to your needs and capable of improving your productivity to a great extent.