Uniphore, specialist vendors of conversational AI, have announced a new partnership in Australia at the same time as upgrading their partner program.
The CX platform has announced a partnership with Probe CX, a leading organisation in the field of customer experience and digital transformation.
Through this global strategic partnership, Probe CX will be able to take full advantage of Uniphore’s conversational automation platform, which delivers sophisticated, accurate, personalised and automated customer experiences.
“Probe CX is thrilled to partner with Uniphore, which offers intelligent automation solutions that will allow our clients to deliver better and more efficient services,” said Andrew Hume, CEO, Probe CX. “Modern businesses must transform their customer experiences to thrive and succeed in the post-pandemic world and that includes adopting emerging technologies such as conversational AI to meet their customers demands.
He further added, “By harnessing the power of Uniphore’s conversational AI and automation platform along the entirety of the customer journey, our clients will be able to optimise every conversation, improve efficiencies and increase their net promoter scores.”
Uniphore recently announced a capital raise of USD $400 million in its Series E funding, which will be used to expand its business operations globally, including Asia-Pacific. The company supports 175,000-plus customer service agents who can handle over 120 million monthly engagements.
“We are excited to partner with Probe CX and grow our footprint in the region,” said Ravi Saraogi, Co-founder & President (APAC), at Uniphore. “Delivering quality customer experience has never been more important and Uniphore is committed to helping businesses by blending the best in AI and automation with the critical element of human empathy.
While conversations happen all around us in different forms, a lot of them are not being heard and we are working to fix that by using the trifecta of voice AI, computer vision and tonal emotion to deliver true understanding in real-time.”
Probe CX is part of Uniphore’s partner program Unite. The program includes essential resources to support the partner lifecycle end–to–end and enables partners to leverage Uniphore’s best-of-breed, innovative technology to expand their portfolio and profitability.
